SHIPPING
Our New Zealand based orders are sent out with NZ Couriers. Standard shipping is more often than not delivered overnight (maybe a little longer to rural areas), though we can not be held responsible for any delays that occur through NZ couriers.
Our express tracked shipping only applies between Monday – Thursday on orders received by 3pm. If an order is placed on a Friday, whilst we can try our best, we can't guarantee Saturday delivery (as this is different based on your area). In most cases you will receive your order on the following Monday.
PLEASE NOTE
Any complaints or returns much be lodged within seven days of purchase. We issue store credit, or replacement products where it is deemed fit to do so. Only regular priced Goods may be returned and store credit issued. Unfortunately, Goods on sale cannot be returned or refunded.
We cannot process returns after 7 days of purchase, or returns on:
The supply of Goods made to Your specifications or clearly personalized. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
At our sole discretion, we reserve the right to refuse returns of any merchandise that does not meet our conditions.
Return and Refund Policy
Last updated: September 9th, 2020
Thank you for shopping at Me Beaute
If, for any reason, You are not completely satisfied with your purchase We invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company in this Agreement (or We, us, our) - refers to Me Beaute
Goods - refer to the items offered for sale on the
Orders - mean a request by You to purchase Goods from Us.
Service - refers to the Website.
Website - refers to Me Beaute, accessible from www.mebeaute.co.nz
You - means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Returns Rights
You are entitled to request a return on your order within 7 days of the date of purchase, and on meeting the conditions below.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by: phone number: (+64) 22 695 1998
We do not refund cash, only store credit.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 7 days
- The Goods are in the original packaging
- The Goods are unopened and unused
The following Goods cannot be returned:
The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be returned and store credit issued.
Unfortunately, Goods on sale cannot be returned or refunded.
We will issue store credit to You no later than 14 days from the day on which We receive the returned Goods.
After 7 days
No exchange of products or Goods due to change of mind.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:
7 Moa Street
Alicetown,
Lower Hutt,
Wellington, NZ
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable service. We are unable to issue store credit without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: (+64) 22 695 1998